Roaming Not Working Abroad - Troubleshooting Steps

Arrived at your destination but your Roambit eSIM isn't connecting? Follow these troubleshooting steps to get online.

Before You Troubleshoot

Confirm these basics:

• ✅ Your Roambit plan covers the country you're in
• ✅ Your plan hasn't expired (check in your Roambit account)
• ✅ You still have data remaining on your plan

Step-by-Step Fix

Step 1: Enable Data Roaming (Most Common Fix)

This is the #1 reason roaming doesn't work. Data roaming is often disabled by default.

iPhone:

1. Settings → Cellular → tap your Roambit eSIM
2. Toggle Data Roaming to ON

Android:

1. Settings → Network & internet → SIMs → Roambit eSIM
2. Toggle Roaming to ON

Step 2: Set Correct Data Line

Make sure your phone is using the Roambit eSIM for data, not your home SIM:

iPhone: Settings → Cellular → Cellular Data → select Roambit eSIM

Android: Settings → SIMs → Mobile data → select Roambit eSIM

Step 3: Airplane Mode Reset

1. Turn on Airplane Mode
2. Wait 15 seconds
3. Turn off Airplane Mode
4. Wait 30-60 seconds for the network to connect

Step 4: Manual Network Selection

If automatic network selection fails:

1. Go to your eSIM's network settings
2. Turn off Automatic network selection
3. Wait for the list of available networks to appear
4. Try connecting to each listed carrier one at a time
5. Some may show an error - just try the next one

Step 5: Restart Your Device

1. Power off completely
2. Wait 30 seconds
3. Power on
4. Wait for the network to register

Country-Specific Issues

Countries with Internet Restrictions

Some countries (China, UAE, Iran, etc.) have internet restrictions that may affect eSIM services:

• Your eSIM may take longer to activate
• Some services (Google, social media) may require a VPN
• Contact Roambit Support before traveling to these destinations

Remote Areas

• eSIM plans rely on partner network coverage
• In rural or remote areas, switch to manual network selection
• Try switching between 4G and 3G for better coverage

Dual SIM Conflicts

If you're using both a physical SIM and eSIM:

• Temporarily disable your physical SIM:
  • iPhone: Settings → Cellular → primary SIM → Turn Off This Line
  • Android: Settings → SIMs → primary SIM → toggle off
• Test if the Roambit eSIM connects
• If it works, re-enable your physical SIM and ensure data is set to Roambit eSIM

When to Contact Support

Contact Roambit Support if:

• You've tried all steps above and still can't connect
• Your account shows the plan is active but it won't work
• You're getting error messages not covered here
• You need coverage confirmation for a specific location