How can we help you?

An eSIM (embedded SIM) is a digital SIM card built into your device. Instead of inserting a physical SIM card, you download a carrier profile by scanning a QR code. It works exactly like a regular SIM - connecting you to mobile networks for data, calls, and texts - but without the plastic card.

After purchasing your plan, you'll receive a QR code via email and in your account dashboard. To install:

1. Connect to Wi-Fi
2. Go to your phone's SIM/cellular settings
3. Select Add eSIM or Add Cellular Plan
4. Scan the QR code
5. Wait for the profile to download
6. Done!

The entire process takes about 2-3 minutes. See our device-specific guides for detailed steps.

This is usually a quick fix. Try these steps in order:

1. Enable Data Roaming - Settings → Cellular/SIMs → your eSIM → Data Roaming ON
2. Toggle Airplane Mode - Turn it ON, wait 10 seconds, turn it OFF
3. Set eSIM as data line - Make sure your Roambit eSIM is selected for mobile data
4. Restart your phone - Power off, wait 30 seconds, power on
5. Manual network selection - Try selecting a network operator manually

Data roaming being disabled is the #1 cause of this issue.

Your plan's validity period starts when the eSIM first connects to a mobile network at your destination - not when you purchase or install it.

This means you can buy and install your eSIM days or even weeks before your trip without wasting any days. The clock only starts ticking when you actually use it abroad.

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, PayPal
• Prepaid Cards: Visa/Mastercard branded prepaid cards

All payments are secured with 256-bit SSL encryption and PCI DSS compliance.