Understanding Your Invoice and Charges

Every Roambit purchase comes with a detailed receipt. Here's how to find and understand your charges.

Accessing Your Invoices

1. Log in to your Roambit account
2. Go to Account → Billing History or Order History
3. You'll see a list of all your purchases
4. Click on any order to view the full invoice
5. Tap Download PDF to save a copy

What's on Your Invoice

Each invoice includes:

• Order number - Unique reference for your purchase
• Date - When the purchase was made
• Plan details - Destination, data amount, validity period
• Price - Base price of the plan
• Tax - VAT/GST if applicable (based on your location)
• Total - Final amount charged
• Payment method - How you paid (last 4 digits of card, PayPal, etc.)

Understanding Charges

Plan Purchase

The main charge for your eSIM data plan. This is a one-time payment - not a subscription.

Top-Up Charges

If you purchased additional data for an existing plan, this appears as a separate line item.

Tax (VAT/GST)

Depending on your location, tax may be added:

• EU customers - VAT is included in the displayed price
• Non-EU customers - Prices are typically tax-free

Currency Conversion

If paying in a currency different from the plan's base currency, your bank may apply a small conversion fee. This is charged by your bank, not Roambit.

Billing Notifications

You'll receive email notifications for:

• ✅ Purchase confirmation with receipt
• ✅ Top-up confirmation
• ✅ Refund processed
• ✅ Payment method expiring soon

Need a Modified Invoice?

For business expense reports or tax purposes:

1. Go to Account → Billing
2. Click Update Billing Info
3. Add your company name, VAT number, and address
4. Re-download the invoice - it will include your business details

Note: Billing information changes only affect future invoices. For past invoices, contact support.