How to Request a Refund

If you're not satisfied with your Roambit eSIM purchase, we offer a straightforward refund process.

Refund Eligibility

You may be eligible for a refund if:

• ✅ Your eSIM was never installed on any device
• ✅ Your eSIM was installed but never activated (never connected to a network)
• ✅ You experienced a technical issue that we couldn't resolve
• ✅ You were charged incorrectly or experienced a billing error
• ✅ The request is made within 30 days of purchase

Not Eligible for Refund:

• ❌ The eSIM was activated and data was used
• ❌ The plan has expired (validity period ended)
• ❌ The issue is with your device, not the eSIM (e.g., carrier-locked phone)
• ❌ The request is made more than 30 days after purchase

How to Request a Refund

Step 1: Check Eligibility

1. Log in to your Roambit account
2. Go to My eSIMs
3. Check if the plan shows as "Not activated" or "Unused"

Step 2: Submit a Request

1. Go to Account → Order History
2. Find the order you want refunded
3. Tap Request Refund
4. Select a reason for the refund
5. Add any additional details
6. Submit the request

Alternative: Contact Support

If you can't submit through your account:

• Email: support@roambit.io
• Include your order number, email address, and reason for refund

Refund Processing

• Refunds are returned to the original payment method
• You'll receive an email confirmation when the refund is processed
• Your bank may take additional time to reflect the refund in your statement

Partial Refunds

In some cases, a partial refund may be offered if:

• The eSIM was activated but experienced persistent issues that were our fault
• Only part of the service was usable

Need Help?

If you have questions about your refund eligibility or the process, contact our support team. We aim to respond within 24 hours.